FREE SHIPPING Enjoy Free Shipping on CarreDEX with orders over $150! Please take note that this may defer from country to country and free shipping applies to standard shipping only.
SHIPPING FEE Your purchases may come from various locations and may arrive at you in more than one package, but only one shipping fee is charged for your entire order. Kindly note we offer our shipping & item price without import duties and local taxes. Kindly check with your country's customs office to determine the custom duties.
ESTIMATED DELIVERY TIMES We do our best to process your orders within 24-48 hours of being placed. Average delivery times are 14-21 days (depending on the destination country) from the day that your order is placed. Many times the products will arrive earlier than this. 99% of orders arrive before 3 weeks has passed. We work with manufacturers all over the world to have products shipped directly to you to eliminate the middleman and keep costs for you as low as possible.
If you've waited 3 weeks and still have not received your order from us, please contact us through the CONTACT US page and we will look into it ASAP. We will help you sort out any issues.
CANCELLATIONS If you would like to cancel your order, you can do so provided that the order has not yet been shipped. Once the order has been shipped, it cannot be canceled.
DELIVERY ADDRESS Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.
Many orders are facing delivery issues due to the absence of a correct customer phone number. Without this vital information, neither Customs nor carriers are able to reach out to buyers to schedule deliveries, pick-ups or connect due to issues relating to Customs clearance. In order to ensure smooth delivery, we have made the shipping address phone number a required field in the checkout page.
Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.
